Frequently Asked Questions
Where do you ship?
We currently ship within Bahrain only.
How fast is delivery?
Same-day delivery is available on orders placed before2 PM. Otherwise, orders typically arrive within 1-3 business days.
Can I track my order?
Yes — once your order ships, you'll receive a tracking number so you can follow it every step of the way.
What payment methods do you accept?
We accept Benefit Pay and Cash on Delivery.
What's your return policy?
We accept returns within 7 days of delivery. Items must be unused, unopened, and in their original packaging to qualify for a refund or exchange.
How do I start a return?
Contact us via WhatsApp at +973 35681214 or email at alwania.store@gmail.com with your order number, and we'll guide you through the process.
Are your products authentic?
Yes. All products are sourced directly from authorized Korean skincare distributors — never grey-market or third-party resellers — so you can shop with confidence.
How can I contact you?
Reach us anytime via WhatsApp at +973 35681214 or email at alwania.store@gmail.com. We're happy to help with product questions, order issues, or anything else.